More people now ask ChatGPT, Claude and Perplexity "what's the best..." before they buy. Most Shopify brands never come up, even with thousands of good reviews. We find out why and fix it.
We asked ChatGPT 5 buyer questions for each of these Shopify brands in November 2026. Names hidden.
| Brand | Reviews | Named in | Who AI named instead |
|---|---|---|---|
| Skincare brand | 5,700 | 0 of 5 | CeraVe, La Roche-Posay |
| Supplements brand | 46,000 | 1 of 5 | Cytoplan, Viridian |
| Dog food brand, since 1995 | Thousands | 0 of 5 | Orijen, Acana |
| Fitness supplements | 7,200 | 0 of 5 | Transparent Labs, Legion |
We ask ChatGPT, Claude and Perplexity the questions your buyers ask, and record who gets named and why.
AI answers come from what's written about you online: your site, reviews, forums, comparisons. We fix the gaps that keep you out.
Each month you see which questions you now show up for, next to the rivals that used to win them.
I build AI products for a living, so I know how these assistants pick what to recommend. That's what this work is built on.
Kobi, founder of Avenida Labs
It overlaps, but it's not the same. Google ranks pages. AI assistants write one answer and name a few brands. Ranking on Google doesn't mean ChatGPT will name you, as the table above shows.
No. Fake content gets brands flagged and can backfire. We work with what's true about your brand and make sure the right places say it clearly.
Some fixes show within weeks, others take a few months as AI tools refresh what they know. The monthly tracking shows you exactly what changed.
No. The check is free and yours to keep.
Send your Shopify link. You get your check by email.